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JD: Product Specialist

Your Impact

As a Product Specialist at Help Scout, you represent the voice of the customer as we strive to improve the product. You are also a resource for the Customer Support team, as you’ll help them triage tough issues and offer ongoing insight as the product evolves.

About the Role

A Product Specialist at Help Scout serves as a liaison between the Customers, Product, and Engineering teams. The role is successful when all sides are able to communicate well, prioritize projects that matter most to customers, and share accountability towards common goals.

About You

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